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GUIDE

Shopping Guide

We explain the shopping process in a simple and easy-to-understand way, even for first-time customers.

Ordering Process Payment Methods Shipping Returns & Exchanges Membership Registration
POINT

3 Reasons Why Customers Choose TOYPIA

01

Carefully Selected Pre-owned Items Only

We carefully inspect every item we purchase and provide detailed information about scratches and signs of use, so you can shop for pre-owned items with confidence.

02

Wide Selection of Popular Hobby Items & Rare Finds

We offer a wide range of popular hobby items including figures, plastic models, and roleplay items. One of the charms of pre-owned shopping is finding rare or hard-to-get items.

03

Reliable Customer Support

Our staff carefully responds to inquiries and possible product issues. Even first-time buyers of pre-owned products can shop with peace of mind.

Ordering Process

01Find a Product

Use the category search function to find the product you are looking for.
Each product page includes detailed information about condition, accessories, scratches, and signs of use, so please review carefully before purchasing.

02Add to Cart

Once you find the item you want, click the “Add to Cart” button.

03Enter Order Information

Proceed to checkout and enter your delivery address and payment method.
By registering as a member, you can save your delivery address and check your order history, making future shopping smoother.
Please review your order details and confirm your order.

04Payment, Shipping, and Delivery

After your order is confirmed, it will be accepted once payment has been completed.
Items will be shipped sequentially from our store, and a shipping notification email will be sent after shipment.
After receiving your item, please check the contents and condition.

Payment Methods

The following payment methods are available.
  • Credit card
  • Convenience store payment
  • QR payment
  • Bank transfer

Please note that available payment methods may vary depending on the product and purchase amount.
Please refer to the “Notation Based on the Specified Commercial Transactions Act” for details.
Credit card payments and other payment procedures are processed on secure SSL-encrypted payment pages.
You can enter required information such as your card number and expiration date in a secure environment.

Convenience store payments are not available when the total payment amount for a single order exceeds 300,000 yen.
Please use another payment method such as credit card or bank transfer.

About Bank Transfers

Payment must be made in advance. Please note that shipping arrangements will be made after payment has been confirmed.
Bank transfer fees are the responsibility of the customer.

【Bank Account】Sumitomo Mitsui Banking Corporation, Hinagiku Branch　KOMOJU Co., Ltd.

Please check the payment instructions screen for your account number.
Please make your payment within 14 days of purchase.

※The account name is not “TOYPIA” but is under the name of KOMOJU Co., Ltd., our payment processing company.

Shipping

Shipping Method and Fees
Ordered items will be shipped from our store.

Standard shipping fee: 650 yen
Okinawa and remote islands: 1,000 yen

Shipping fees may vary depending on the delivery address.
The final amount will be shown on the confirmation screen during checkout, so please be sure to check it.
Delivery Time
Regular items are usually shipped within 3 to 5 business days after order confirmation, or after payment confirmation in the case of bank transfer. However, delivery may take longer depending on stock status, weather, traffic conditions, and delivery area.
Changing the Delivery Address
Changes to the delivery address can only be accepted before shipment preparation begins. Once shipping work has started or a tracking number has been issued, the delivery address cannot be changed.
Notes
Items will be shipped sequentially once they are ready for shipment. Delivery may take longer depending on order details, delivery area, and inspection status.
If delivery fails, redelivery is required, or items are returned due to incorrect input information, the customer may be responsible for related costs.

Returns & Exchanges

Checking Items After Delivery
After receiving your item, please check as soon as possible whether the order details are correct and whether there are any defects.
Initial Defects or Incorrect Delivery
If you receive an item different from your order, or if there is a defect, damage, or stain not described in the product information, please contact our store within 7 days after receiving the item.
We may ask you to send photos showing the condition of the item so that we can confirm the situation in detail.
After reviewing the details, if the issue qualifies as an initial defect or incorrect delivery, we will promptly handle it through a return or exchange.
In this case, return shipping fees will be fully covered by our store.
Returns or Exchanges for Customer Convenience
Returns or exchanges due to customer convenience, such as a different image than expected, size differences, or ordering mistakes, are not accepted. Thank you for your understanding.

However, if the delivered item has a significant issue that differs greatly from the product description, such as a malfunction or major damage not described, we will respond if you contact us within 7 days after receiving the item.
Items That Cannot Be Returned or Exchanged
Returns or exchanges cannot be accepted in the following cases.
  • Items that have been scratched, stained, or damaged while in the customer’s possession after delivery
  • Items whose condition differs from the time of delivery, such as opened or used items, items with missing accessories, or items with removed tags or stickers
  • Items clearly stated on the product page as not eligible for returns or exchanges
  • Items for which more than 7 days have passed since delivery
Outer Boxes and Packaging
Minor scuffs, dents, scratches, or other damage may occur to product boxes or packaging during distribution or delivery.
Damage to outer packaging that does not affect the use of the item itself may not be eligible for return or exchange.
Notes on Return Shipping
When returning an item, please be sure to contact us in advance by email or official LINE.
After asking the reason for the return, our store will provide instructions on how to return the item. Please be sure to follow the instructions provided.
Refunds
If a return is accepted, the refund method will vary depending on the payment method used.
  • Credit card, PayPay, etc.: payment cancellation or refund processing
  • Bank transfer, etc.: refund after confirming the refund bank account
Refund processing may take about 5 to 7 business days after the returned item has been received and confirmed.
Cancellations After Ordering
As a general rule, cancellations due to customer convenience after order confirmation are not accepted.

If we determine that smooth store operation is difficult, such as repeated cases where items cannot be received, we may refuse future orders.

Membership Registration

How to Register
During the order process, you can choose either membership registration or guest checkout.
Please enter your email address and required information, then follow the on-screen instructions to complete registration.
Benefits of Membership Registration
By registering as a member, you can use the following features.
  • Check your order history
  • Save delivery address information
  • Simplify future checkout procedures
Difference from Guest Checkout
You can make purchases without registering as a member, but registering makes future shopping smoother.
If You Forget Your Password
Please use “Reset Password” on the login screen.
Instructions for resetting your password will be sent to your registered email address.