Frequently Asked Questions
Find answers to common questions for first-time users.
All products listed are used unless specifically marked as “new.”
Please understand that items are used when placing your order.
Yes, all prices shown include tax.
Yes, all photos shown are of the actual items, photographed individually. You can check the item’s detailed condition in the images.
Yes, we assign a condition rank to each product. Please check the condition rank and product details before purchasing. Note that condition ranks are based primarily on the “main item” itself. Please be aware that minor damage to outer boxes (such as scratches or dents) may be present.
Due to the nature of pre-owned items, even unopened products may have minor scuffs, dented corners, or residue from price tags due to storage and transport. If there’s any major crushing or tearing, we’ll always list it in the product photos or description, so please check those before buying.
We check for odors during inspection. Items with strong smells are either noted on the product page or sold at a lower price/rank.
As this is a pre-owned item, accessories may not be included. Due to the nature of pre-owned products, bonuses and serial codes may be missing or already used. Please check the detailed information on each product page.
Yes, we can. On the purchase screen, select “Yes” under the “Receipt” section. If you have specific requirements for the recipient name or description, please include them in the notes field.
We’re very sorry for the mistake. We’ll get it sorted right away, so please contact us via email (info@toypia.jp) or our official LINE within 7 days of delivery. It helps if you include your Order ID so we can process it faster.
In principle, we don’t accept returns or exchanges for customer convenience. However, if there’s a defect that significantly differs from the description, please contact us within 7 days of receiving the item.
Once your order is confirmed, we cannot accept cancellations or changes (adding/changing items, changing payment method) due to customer circumstances for system reasons. Please double-check that all details are correct before confirming your order.
The email address you entered may be incorrect, or the email may have been filtered to your spam folder. Please configure your settings to allow emails from “@toypia.jp”.
Please complete payment within 7 days of order confirmation. Please note that orders will be automatically canceled if the deadline is exceeded.
Payment is finalized as soon as you scan the QR code and complete the transaction.
Closing and payment dates vary by card issuer. Please contact your credit card company directly for details.
Credit cards and QR payments are free. If you use convenience store payment or bank transfer, the required fee is your responsibility.
You can choose from the payment methods below.
• Credit card (VISA / MasterCard / JCB / AMEX / Diners / Discover)
• QR & mobile payments (PayPay / Merpay / au PAY / Rakuten Pay)
• Convenience store payment (7-Eleven / Lawson / FamilyMart, etc.)
• Bank transfer
We’re sorry, but we don’t offer a gift wrapping service.
Yes, we’ll pack it so the contents are hidden and list the item on the shipping label as “Toys” or “General Goods.”
Once your item ships, we’ll send you a “Shipping Confirmation” email with your tracking number. You can check the delivery status via Sagawa Express’s online tracking service.
If your order hasn’t shipped yet, we may be able to change it. Please contact us immediately via email or our official LINE with the correct address. For changes after shipping, please contact the carrier directly.
Due to system limitations, we cannot combine items from different order numbers into one shipment. Shipping fees apply to each order, so we recommend purchasing items together in a single order.
Yes, you can specify these on the “Delivery Method” section of the checkout page. If you’d like the fastest delivery possible, select “No preference.”
We’ll ship your order within 3 business days after payment is complete.
We ship via Sagawa Express.
Standard shipping: ¥650; Okinawa & remote islands: ¥1,000
*Shipping fees vary by delivery area. Check the checkout screen for details.
